Privacy Policy for jatbeez

jatbeez collects personal data from users through several channels: directly from you when you register an account, make a deposit, contact support, or participate in a promotion; automatically when you browse and interact with the platform; and, in limited circumstances, from third-party identity verification or payment processing partners. We collect only what is necessary and proportionate to the purposes described in this Policy.

1.1 Registration and Account Data

When you create an account on jatbeez, we collect the following categories of personal information:

• Full legal name — as it appears on your government-issued identity document;
• Date of birth — to verify that you meet the 18+ age requirement;
• Residential address — including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and postal code;
• Mobile number — the number registered to you, used for account notifications and mobile wallet payment linking (bKash, Nagad, Rocket, Upay);
• Email address — used for account communications and support correspondence;
• Username and encrypted password — passwords are stored as salted cryptographic hashes and are never readable in plain text by jatbeez staff.

1.2 Identity Verification Data

To comply with age verification and anti-money-laundering obligations, jatbeez may request copies of identity documents including your National Identity Card (NID), passport, or birth certificate. These documents are processed securely and used solely for verification purposes. Verification document images are not used for any other purpose and are not shared with third parties except where legally required.

1.3 Financial Transaction Data

When you make deposits or withdrawal requests, jatbeez records transaction metadata including: the mobile wallet account number used (bKash, Nagad, Rocket, or Upay), transaction amounts in BDT, transaction timestamps, and transaction reference numbers provided by the payment provider. jatbeez does not store full payment credentials; sensitive payment authentication data is handled directly by the payment provider.

1.4 Usage and Technical Data

When you browse and interact with jatbeez, we automatically collect certain technical data including:

• IP address and approximate geographic location (country/city level);
• Device type, operating system, and browser type and version;
• Pages visited, time spent on each page, and navigation paths;
• Game sessions initiated, bets placed, and outcomes received;
• Session start and end timestamps (Bangladesh Standard Time, UTC+6).

This technical data is used to maintain platform security, detect fraudulent activity, improve the user experience, and ensure responsible gaming tools function correctly.

1.5 Communications Data

If you contact jatbeez via email, live chat, or any other support channel, we retain a record of that communication — including the content of messages, timestamps, and any attachments — to resolve your query and for quality-assurance purposes. Support communications are stored for a minimum of 12 months.

jatbeez processes personal data for specific, legitimate purposes only. The following table summarises the primary purposes for which we use your data and the legal basis for each processing activity.

2.1 Personalisation

jatbeez may use your betting history, game preferences, and session behaviour to personalise the content and promotions displayed to you on the platform. This personalisation is intended to surface games and offers that are relevant to your interests. It does not involve any form of automated decision-making that produces legal or similarly significant effects for you as an individual.

2.2 Promotional Communications

If you have opted in to marketing communications during registration or subsequently via your account settings, jatbeez may send you promotional emails regarding new games, deposit bonuses, seasonal offers (such as Eid promotions or BPL cricket specials), and platform updates. You may withdraw your consent and unsubscribe from marketing emails at any time by contacting support@jatbeez or updating your notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.

jatbeez does not sell, rent, or trade your personal data to third parties. We may share your data with carefully selected third parties only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Game Technology Providers

The games available on jatbeez are supplied by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited technical data (such as a session token and your account identifier) may be passed to the provider's systems to authenticate your session and record your game result. These providers operate under their own data processing agreements with jatbeez and are contractually prohibited from using your data for any purpose beyond operating the game session.

3.2 Payment Processing Partners

To process your deposits and withdrawals in BDT, jatbeez works with mobile wallet operators including bKash, Nagad, Rocket, and Upay. Transaction data is shared with these providers as necessary to execute the payment. Each payment partner processes data in accordance with their own privacy policy and applicable Bangladeshi financial regulations.

3.3 Identity Verification Services

Where automated identity verification is used, jatbeez may share relevant personal data (such as your name, date of birth, and document image) with a third-party verification service. Such services are engaged under strict data processing agreements and are only permitted to use your data for the specific verification task.

3.4 Legal and Regulatory Disclosure

jatbeez may disclose your personal data to competent legal or regulatory authorities — including law enforcement agencies — where required to do so by applicable law, court order, or governmental directive. We will endeavour to notify you of such disclosures where legally permissible.

jatbeez uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, maintain your session, and analyse usage patterns. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies allow jatbeez to remember your login state, preferences, and session settings across page loads.

4.1 Types of Cookies Used

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or clear cookies stored on your device. Please note that disabling essential cookies will prevent you from logging in to your jatbeez account, as these cookies are required for the authentication system to function. Instructions for managing cookies in the most common browsers are available via each browser's official help documentation.

4.3 No Third-Party Tracking Scripts

jatbeez does not embed third-party advertising pixels or social media tracking scripts on its pages. Analytics data collected via cookies is processed internally and is not shared with external analytics platforms in a form that identifies individual users.

jatbeez implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly in line with industry best practices and the evolving threat landscape.

5.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser and the jatbeez platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms that your connection is secure at all times.
• Password hashing: User passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm with a unique salt per user before storage.
• Two-factor authentication (2FA): Registered users are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Access controls: Access to personal data within jatbeez's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role.
• Intrusion detection: jatbeez operates automated monitoring systems that detect and alert the security team to unusual access patterns, brute-force login attempts, and other potential threats in real time.

5.2 Organisational Safeguards

All jatbeez staff and contractors who handle personal data are bound by confidentiality obligations and receive regular training on data protection responsibilities. Third-party service providers who process data on jatbeez's behalf are required to maintain equivalent security standards and to notify jatbeez of any data security incident without undue delay.

5.3 Security Incident Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jatbeez will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach. Notifications will be sent to the email address registered on your jatbeez account. If you believe your account has been compromised, please contact support@jatbeez immediately.

jatbeez retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold.

When a retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Data held for legal compliance purposes is stored in restricted-access archives and is not used for any other purpose during the retention period.

As a user of jatbeez, you have certain rights over your personal data. jatbeez is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at support@jatbeez with the subject line "Privacy Rights Request" and include your registered account details for verification.

7.1 Right of Access

You have the right to request a copy of the personal data that jatbeez holds about you. Upon a verified access request, we will provide you with a summary of your account data, transaction history, communication records, and any other personal information held in your account profile. We will respond to access requests within 10 business days (Bangladesh Standard Time).

7.2 Right to Rectification

If any personal data held by jatbeez is inaccurate or incomplete, you have the right to request that it be corrected. For standard account details (such as your residential address or contact number), corrections can be made directly via your account settings after logging in via the jatbeez platform. For data that cannot be self-edited — such as your registered name — please contact support@jatbeez and provide supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis for processing exists. Please note that jatbeez is legally required to retain certain data categories (such as financial transaction records) for defined periods regardless of an erasure request. Where a full erasure is not possible, we will inform you of the specific categories that must be retained and the reasons why.

7.4 Right to Restrict Processing

You have the right to request that jatbeez restrict the processing of your personal data in certain circumstances — for instance, while a dispute about the accuracy of your data is being resolved. During a restriction period, jatbeez will store your data but will not actively process it for any purpose beyond storage and legal compliance.

7.5 Right to Object

Where jatbeez processes your personal data on the basis of legitimate interest (such as for analytics or fraud prevention), you have the right to object to that processing. jatbeez will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You may also object at any time to the processing of your data for direct marketing purposes, and jatbeez will cease such processing immediately upon receipt of a valid objection.

7.6 Right to Withdraw Consent

Where jatbeez processes your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing emails, update your notification preferences in your account settings or contact support@jatbeez directly.

7.7 Right to Data Portability

Where technically feasible and where processing is carried out by automated means on the basis of consent or contractual necessity, you may request that jatbeez provide your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). This right applies to data you have actively provided — such as registration details and transaction records — and does not extend to data derived or inferred by jatbeez from your activity on the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jatbeez handles your personal data, please contact our Privacy compliance team using the details below. We are committed to responding to all privacy-related queries within 10 business days (Bangladesh Standard Time, UTC+6).

8.1 Privacy Contact Details

Email: support@jatbeez
Subject Line: Privacy Policy Enquiry
Response Time: Within 10 business days (BST, UTC+6)
Support Hours: 24/7 via live chat; email monitored during business hours

8.2 Policy Updates

jatbeez reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered users via the email address on their account at least 14 days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the jatbeez platform following the effective date of a revised Policy constitutes acceptance of the updated terms.

8.3 Children and Minors

jatbeez is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If you are a parent or guardian and have reason to believe that a minor has registered an account on jatbeez, please contact support@jatbeez immediately so that we can investigate and close the account. Any personal data associated with a minor's account will be deleted promptly upon confirmation of the account holder's age.