Responsible Gaming
at jatbeez

Bangladesh law prohibits minors from participating in gambling activities, and jatbeez fully upholds this prohibition. During the registration process, all new users are required to confirm that they are aged 18 or above. jatbeez reserves the right to request identity verification documents — including a National Identity Card (NID) or passport — at any point to confirm a user's date of birth.

If jatbeez has reasonable grounds to suspect that a user is under 18, the account will be suspended immediately pending age verification. Any deposits made by a user who is subsequently confirmed to be under 18 will be returned. Any winnings accumulated during a period of suspected underage play will be forfeited.

Protecting Minors

jatbeez encourages all adult users to take steps to prevent minors from accessing the platform on shared devices. Practical measures include:

• Never saving your jatbeez username or password on a shared or family device;
• Logging out of your account completely after each session;
• Using device-level parental controls and child-safety filtering software to block access to gambling websites;
• Keeping your mobile device password-protected so that younger family members cannot access your account.

If you believe a minor has accessed your jatbeez account, contact support@jatbeez immediately so that the account can be secured.

Self-exclusion is the most comprehensive responsible gaming tool available at jatbeez. It allows you to voluntarily block all access to your account for a defined period — or permanently — if you feel that gambling has become a problem or is no longer an enjoyable recreational activity for you.

jatbeez treats self-exclusion requests with the highest priority. Once a self-exclusion is confirmed, access to your account is blocked within one business day and, where technically possible, you will be removed from all marketing communications immediately. During the exclusion period, you will not receive promotional emails, bonus offers, or any other engagement from jatbeez.

Available Self-Exclusion Periods

How to Request Self-Exclusion

To activate self-exclusion on your jatbeez account, contact our support team at support@jatbeez with the subject line "Self-Exclusion Request". Include your registered account username, your preferred exclusion period, and your registered email address for identity verification. Our team will confirm the exclusion in writing and block your account within one business day.

Deposit limits are one of the most practical day-to-day tools for maintaining control over your gambling spend. jatbeez allows every registered user to set a maximum deposit cap — in BDT — across three time horizons: daily, weekly, or monthly. Once a limit is set, the platform will automatically reject any deposit attempt that would cause your total deposits to exceed that threshold within the chosen period.

How Deposit Limits Work

• Daily limit: The maximum total BDT you can deposit to your jatbeez account within a rolling 24-hour period.
• Weekly limit: The maximum total BDT you can deposit within a rolling 7-day period.
• Monthly limit: The maximum total BDT you can deposit within a rolling 30-day period.

You can set or reduce a deposit limit at any time via your account settings, and the change takes effect immediately. If you wish to increase an existing limit, jatbeez applies a mandatory 7-day waiting period before the higher limit becomes active. This cooling period is designed to prevent impulsive decisions made during a high-risk gambling session.

Deposit Limits and Payment Methods

Deposit limits apply across all payment methods on jatbeez, including bKash, Nagad, Rocket, and Upay. You cannot circumvent a deposit limit by switching between payment providers. The limit is applied at the account level, not per payment method.

Sometimes you may simply need a short break from gambling without wanting to close your account permanently. jatbeez's time-out feature gives you an immediate pause button for your account. During a time-out period, you cannot log in, place bets, or make deposits. Your account balance is safely preserved and will be available when the time-out period expires.

Available Time-Out Durations

• 24 hours — for a brief reset after a stressful session;
• 48 hours — a weekend break to step away and recharge;
• 7 days — a full week's pause to re-evaluate your gambling habits;
• 30 days — a month-long cooling period for more significant concerns.

A time-out differs from self-exclusion in that it is a temporary, reversible measure after the agreed period has elapsed. However, like self-exclusion, a time-out cannot be cancelled early. If you activate a 7-day time-out and then change your mind after two days, the remaining five days will still be enforced. This firmness is a deliberate feature — it ensures the tool provides a genuine protective barrier rather than a superficial one.

How to Activate a Time-Out

Contact jatbeez support at support@jatbeez with the subject line "Time-Out Request" and specify your preferred duration. Our team will activate the time-out on your account within a few hours and send you a confirmation. For urgent situations, live chat support is available 24/7 and can process a time-out request in real time.

Problem gambling can affect anyone, regardless of income, age, or background. It often develops gradually, and many people do not recognise the signs until gambling has begun to cause serious harm to their finances, relationships, or mental health. jatbeez encourages all users to honestly assess their gambling behaviour on a regular basis.

The following warning signs may indicate that gambling has moved beyond healthy recreation and is becoming a problem:

• Spending more money on gambling than you can afford to lose, or gambling with money intended for essential expenses such as rent, food, or utility bills.
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.
• Feeling irritable, anxious, or restless when you are unable to gamble, or when attempting to cut down.
• Lying to family members, friends, or colleagues about how much time or money you are spending on gambling.
• Gambling to escape personal problems, stress, depression, or feelings of anxiety or loneliness.
• Neglecting work, studies, or family responsibilities because of time spent gambling.
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
• Repeatedly making unsuccessful attempts to cut down or stop gambling.

Healthy Gambling Looks Like This

• You gamble for entertainment, not to make money or escape problems.
• You set a fixed entertainment budget for gambling and stick to it comfortably.
• You can stop gambling at any time without feeling distressed or compelled to continue.
• Gambling does not interfere with your work, family relationships, or financial obligations.
• You view losses as the cost of entertainment, not as money to be recovered.

jatbeez provides a full suite of responsible gaming tools that are accessible to all registered users. These tools are designed to give you meaningful, practical control over your gambling activity. They are available at no cost and can be activated at any time by contacting our support team.

jatbeez recognises that internal tools alone may not be sufficient for users who are experiencing serious gambling-related harm. We strongly encourage anyone who feels that gambling is negatively affecting their life — or the life of someone close to them — to seek support from a qualified professional or external organisation.

While Bangladesh's formal infrastructure for gambling addiction support is still developing, the following types of resources may be helpful to users in Dhaka, Chittagong, Sylhet, Khulna, and other cities across the country:

Mental Health and Counselling Services

Gambling addiction is recognised internationally as a behavioural health condition. Qualified psychologists and counsellors practising cognitive behavioural therapy (CBT) can help individuals develop healthier relationships with gambling. If you are based in Bangladesh, consider reaching out to a registered mental health professional in your city for a confidential initial consultation.

Community and Family Support

Speaking honestly with a trusted family member, close friend, or community leader can be a powerful first step. Many people who overcome problem gambling credit the support of their personal network as a key factor. If you are in Bangladesh and feel comfortable doing so, reaching out to family — whether in Dhaka, Rajshahi, Barisal, or Rangpur — can provide an important layer of accountability and emotional support.

National Helplines

Bangladesh's National Mental Health Helpline (Kaan Pete Roi and Moner Bondhu, among others) provides confidential phone and online counselling for individuals experiencing mental health difficulties, including compulsive or addictive behaviours. We encourage users who are struggling to seek out these resources in their area.

Talking to Someone at jatbeez

Our support team is trained to handle responsible gaming conversations with sensitivity and without judgement. If you are not yet ready to speak with an external professional but want to talk through your concerns with someone, our team at support@jatbeez is available 24 hours a day, 7 days a week, and will treat your enquiry with complete confidentiality.

If you have any concerns about your gambling behaviour, need to activate a responsible gaming tool, or simply want to ask a question about jatbeez's player protection measures, our dedicated support team is ready to assist. All responsible gaming requests are handled with the utmost discretion and are prioritised above standard support queries.

jatbeez is committed to continuously improving its responsible gaming programme. We review our policies, tools, and procedures regularly and welcome feedback from our users on how we can better serve the gambling community in Bangladesh. If you have a suggestion for improving our player protection measures, please include it in your email to support@jatbeez with the subject line "Responsible Gaming Feedback".